In 1994, Robin Fox, editor of the prestigious medical journal Lancet, in a commentary on the catastrophic conditions prevailing in Mother Teresa's homes, shocked the professional world by saying that any systematic operation was foreign to the running of the homes in India: TB patients were not isolated, and syringes were washed in lukewarm water before being used again. Even patients in unbearable pain were refused strong painkillers, not because the order did not have them, but on principle. "The most beautiful gift for a person is that he can participate in the suffering of Christ," said Mother Teresa. Once she had tried to comfort a screaming sufferer, "You are suffering, that means Jesus is kissing you." The sufferer screamed back, furious, "Then tell your Jesus to stop kissing me."
The English doctor Jack Preger once worked in the home for the dying. He says, "If one wants to give love, understanding and care, one uses sterile needles. This is probably the richest order in the world. Many of the dying there do not have to be dying in a strictly medical sense." The British newspaper Guardian described the hospice as an "organised form of neglectful assistance".