The issue is the provenance of the "email quote".
And the fact that she would never describe a 4.5 million solar mass object as "a very massive star".
Physics does not allow a star so massive. Physics does not permit a neutron star so massive. Known physics requires that it be a "black hole". Quibbling semantics about what is going inside the event horizon, doesn't make a "black hole" as we understand them any less a "black hole". That is exactly how she states the issue.
Singularities? I've never cared much for what that has morphed into meaning. I prefer the original usage, "we do not because because the maths and physics can't handle it".
Bottom line? Beware anonymous persons who post "emails" citing authority.
I don't disagree. In a way that is what I was attempting to say. We do not know the full context of the exchange, or if the way the Q&A was presented is consistent with the intent of her answers.
BTW I really miss the edit post function. In the quote of my post you reference, that last "does not exist" should have just been "exists". The way I read what was attributed to her was that she does not accept what ever a black hole is, as being a point singularity. But I don't know her and am basing that assement only on the careful wording of all responses attributed to her.